We want you to be completely satisfied with the product that you purchased and are confident that you will be pleased with the quality and uniqueness of your selected item. We hope that our wide variety of designs and proof service for customized orders will help ensure your satisfaction.

The variety of in-stock stationery, tote bags and clothing items will be sent to you as you viewed on the website. Please make sure that you have spelled the name you want personalized on your product clearly and carefully and mark the appropriate boxes on the order form.

We offer an online proof service for all customized orders in order to create the image you desire. You will be able to review and approve your stationery and/or canvas design in a black and white ink drawing form before we go to print. You will be able to select that option on the order form.

Proofs will usually be available within 3 business days and may occasionally be delayed if we are experiencing a high volume of special orders. Your proof will be sent to you via email containing a link to a page where you can see it online. After you preview your order, you can either request changes or tell us to proceed with the printing. The colors that you requested will be added to your final cards. Sorry, we do not offer “pre-purchase” previews.

Otherwise, if an in-stock item is found to be defective or if we’ve made an error on your order, please send an email to chris@mackiemack.com or call us at 415-385-7610 for immediate assistance.

Again, it is our desire that you have a positive experience receiving and sending out the Mackie Mack smile. We will do everything possible to make this happen for you!